Privacy Policy
Introduction
At KPS Cleaning & Maintenance Services Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you book a service, sign up for our services, or contact us.
- Payment Information: When you make a payment, we may collect your payment details, including credit/debit card information and billing address.
- Service Information: Details about the services you have booked, including service dates, times, locations, and specific service requests.
- Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, and pages visited.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To process your bookings, provide the requested services, and communicate with you about your appointments.
- Payment Processing: To process your payments securely and handle any payment-related inquiries.
- Customer Support: To respond to your inquiries, complaints, and feedback, and provide customer support.
- Marketing and Communication: To send you promotional materials, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
- Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption: We use encryption to protect your data during transmission.
- Access Controls: Access to your personal information is restricted to authorized personnel only.
- Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.